egames Privacy Policy

01 Definitions

For the purposes of this Privacy Policy, the following terms carry the meanings assigned below:

• "Personal Information" refers to any information from which the identity of an individual can be reasonably and directly ascertained, or when put together with other information, would directly and certainly identify an individual, as defined under the Data Privacy Act of 2012.
• "Sensitive Personal Information" refers to personal information about an individual's race, ethnic origin, marital status, age, color, religious affiliations, health information, financial situation, and government-issued identification numbers, as specified in Section 3(l) of the Data Privacy Act of 2012.
• "Data Subject" refers to you — the individual whose personal information is collected and processed by egames.
• "Data Controller" refers to egames, the entity that determines the purposes and means of processing your personal information.
• "Processing" refers to any operation performed on personal information, including collection, recording, storage, use, transfer, disclosure, or deletion.
• "NPC" refers to the National Privacy Commission of the Philippines, the independent body established to administer and implement the Data Privacy Act of 2012.
• "PAGCOR" refers to the Philippine Amusement and Gaming Corporation, the regulatory body overseeing the egames license.

02 Data Controller Identity

egames is the Data Controller responsible for the personal information you provide to us through the egames platform. egames operates under PAGCOR regulatory oversight and complies with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.

egames has designated a Data Privacy Officer (DPO) who is responsible for ensuring ongoing compliance with applicable data privacy legislation and for handling data subject requests. Contact details for the egames DPO are provided in Section 14 of this Policy.

03 Personal Data We Collect

egames collects personal information through several distinct channels during the course of your use of the platform. The categories of data collected include:

3.1 Registration Data

• Full legal name as it appears on your government-issued identification
• Date of birth (for age verification — players must be 21 years or older)
• Philippine mobile number (Globe, Smart, DITO, or other licensed networks)
• Email address
• Username and encrypted password (stored using one-way hashing)
• City and province of residence within the Philippines

3.2 Identity Verification (KYC) Data

• Scanned copies or photographs of government-issued photo identification (e.g., Philippine Passport, PhilSys National ID, UMID, SSS ID, Driver's License, or PRC ID)
• Selfie or liveness verification image where required
• Proof of address documentation where requested

3.3 Financial & Transaction Data

• GCash account number or Maya account reference linked to your egames wallet
• Bank account name and number (BPI, BDO, Metrobank, or other Philippine banks) where used as a withdrawal method
• Deposit and withdrawal transaction records, amounts, dates, and reference numbers
• Bonus claims, wagering activity summaries, and account balance history

3.4 Technical & Device Data

• IP address and approximate geolocation at the time of login and gameplay
• Device type, operating system, and browser version
• Session start and end timestamps
• Pages visited and features accessed within the egames platform
• Cookies and similar tracking technologies (see Section 7)

3.5 Support & Communications Data

• Records of live chat conversations, Messenger interactions, and email correspondence with egames customer support
• Details of any complaints, disputes, or responsible gaming requests submitted

04 Legal Basis for Processing

egames processes your personal information on one or more of the following lawful grounds, as established under the Data Privacy Act of 2012:

05 How We Use Your Personal Data

egames uses the personal information it collects for the following specific, legitimate purposes:

• Account management: Creating and maintaining your egames account, authenticating logins, and managing your account settings and preferences.
• Payment processing: Processing deposits from and withdrawals to your verified Philippine payment methods (GCash, Maya, bank accounts), including verifying that payment accounts belong to you.
• Identity verification (KYC): Verifying your age (21+), identity, and Philippine residency as required by PAGCOR licensing conditions and applicable AML legislation.
• Customer support: Responding to your support queries, processing complaints, and resolving account disputes in a timely manner.
• Responsible gaming: Monitoring account activity to identify signs of problematic gaming behavior, enforcing deposit limits and self-exclusion instructions, and contacting players where welfare concerns arise.
• Legal and regulatory compliance: Maintaining records required by PAGCOR, fulfilling AML reporting obligations, and cooperating with authorized Philippine law enforcement or regulatory investigations.
• Fraud and security: Detecting and preventing fraud, account takeover, money laundering, duplicate registrations, and other prohibited conduct under the egames Terms & Conditions.
• Platform improvement: Analyzing anonymized or aggregated usage data to improve game performance, interface usability, and the overall egames player experience.
• Marketing communications (consent-based only): Sending promotional offers, bonus notifications, and egames news to players who have opted in to receive such communications. Players may opt out at any time through account settings.

06 Sharing Your Personal Data

egames does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes. Personal data is shared only in the following limited circumstances:

• PAGCOR and Philippine regulatory authorities: egames is required to share player data with PAGCOR as part of its ongoing licensing obligations, and with other Philippine government bodies (including the AMLC) where legally compelled to do so.
• Payment service providers: Data is shared with GCash, Maya, Philippine banks, and other payment processors strictly to the extent necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and applicable Philippine financial regulation.
• Game software providers: Certain gameplay data (session identifiers, wager amounts) may be shared with our licensed game providers for the purpose of delivering and auditing game outcomes. Providers are bound by data processing agreements that restrict their use of this data.
• KYC verification services: Identity document images and related data are processed by third-party KYC verification services under strict data processing agreements with confidentiality and security obligations.
• Legal and law enforcement: egames will disclose personal data where required to do so by a valid court order, legal process, or lawful request by Philippine law enforcement or regulatory authorities.
• Business transfers: In the event of a merger, acquisition, or transfer of egames's business operations, player data may be transferred as part of that transaction, subject to the same protections as described in this Policy.

07 Cookies & Tracking Technologies

The egames platform uses cookies and similar technologies to operate core platform functions and to understand how players interact with the site. The following categories of cookies are used:

• Strictly Necessary Cookies: Required for the platform to function, including maintaining your login session, storing your language preference, and enabling security features. These cookies cannot be disabled without breaking core platform functionality.
• Functional Cookies: Used to remember your preferences (such as your preferred game category or deposit method) to provide a more personalized experience on the egames platform.
• Analytics Cookies: Used to collect anonymized data about how players navigate the egames platform — which pages are visited, how long sessions last, and where errors occur — to help us improve the platform over time. This data is aggregated and does not identify individual players.
• Security Cookies: Used to detect fraudulent activity, unusual login patterns, and multiple account registrations from the same device or network.

You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies may prevent you from accessing certain functions of the egames platform, including the ability to log in.

08 Data Security

egames implements a range of technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and egames servers.
• AES-256 encryption for sensitive data stored at rest, including identity documents and financial records.
• Bcrypt password hashing — your password is never stored in plain text. It is hashed using a one-way cryptographic function so that it cannot be recovered even by egames staff.
• Role-based access controls restricting access to personal data to authorized staff who require it for a specific operational purpose.
• Multi-factor authentication for all egames staff with access to player data systems.
• Regular security assessments, including penetration testing and vulnerability scanning, conducted by qualified third-party security professionals.
• Data breach response procedures in place to identify, contain, and notify affected data subjects and the NPC within the timeframes required by the Data Privacy Act of 2012.

While egames applies industry-standard security practices, no data transmission over the internet or data storage system can be guaranteed to be 100% secure. If you believe your egames account has been accessed without your authorization, please contact support immediately.

09 Data Retention

egames retains personal information only for as long as necessary to fulfill the purposes for which it was collected, and in compliance with applicable legal retention obligations. The following general retention periods apply:

Upon expiry of the applicable retention period, personal information will be securely deleted or anonymized in a manner that prevents re-identification of the data subject.

10 Your Data Privacy Rights

As a data subject under the Data Privacy Act of 2012, you have the following rights with respect to your personal information held by egames:

• Right to Access

  You have the right to request a copy of the personal information that egames holds about you, and to be informed of the purposes for which it is being processed.

• Right to Rectification

  You have the right to request correction of any personal information held by egames that is inaccurate, incomplete, or out of date.

• Right to Erasure

  You have the right to request deletion of your personal information where it is no longer necessary for the purpose for which it was collected, subject to legal retention obligations that may override this right.

• Right to Object

  You have the right to object to the processing of your personal information where processing is based on legitimate interests, including the right to object to direct marketing communications at any time.

• Right to Data Portability

  Where technically feasible, you have the right to receive a copy of the personal information you have provided to egames in a structured, commonly used, and machine-readable format.

• Right to Withdraw Consent

  Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise any of the above rights, please submit a written request to the egames Data Privacy Officer at [email protected] (plain text — not a clickable link). egames will respond to all verified data subject requests within thirty (30) calendar days of receipt. Complex requests may require additional time, in which case we will notify you of the extended timeline.

11 Minors

The egames platform is strictly intended for individuals who are 21 years of age or older in compliance with PAGCOR regulatory requirements. egames does not knowingly collect personal information from individuals under the age of 21.

Where egames discovers or has reasonable grounds to believe that a registered player is under 21 years of age, the account will be immediately suspended, all pending transactions cancelled, and the matter escalated to egames's compliance team. Any personal information collected from a player subsequently found to be under 21 will be deleted as soon as practically possible following completion of any necessary regulatory reporting.

12 Cross-Border Data Transfers

Some of egames's third-party service providers — including certain game software providers and cloud infrastructure partners — may process or store data outside of the Philippines. Where such cross-border transfers occur, egames ensures that appropriate safeguards are in place to protect your personal information to a standard equivalent to that required by the Data Privacy Act of 2012. These safeguards include contractual clauses in Data Processing Agreements that bind recipient parties to data security and confidentiality obligations consistent with Philippine data privacy law.

egames will not transfer your personal data to any jurisdiction that does not provide an adequate level of data protection without first implementing appropriate protective measures as described above.

13 Changes to This Privacy Policy

egames reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or PAGCOR regulatory requirements. The following procedure applies to any material amendments:

• Material changes to this Policy will be communicated to registered players via the email address on file, with a minimum of fourteen (14) days' notice prior to the amended Policy taking effect.
• The "Last Updated" date at the top of this page will be revised upon each amendment to indicate the current version.
• Your continued use of the egames platform following the effective date of any amended Policy constitutes your acceptance of the revised terms. If you do not agree to any amendment, you may request account closure as described in the egames Terms & Conditions.

14 Contact & Data Privacy Officer

For all data privacy-related queries, requests to exercise your data subject rights, or concerns about how egames handles your personal information, please contact the egames Data Privacy Officer (DPO):

If you are unsatisfied with egames's response to a data privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC), the independent regulatory body responsible for administering the Data Privacy Act of 2012. Information on submitting a complaint to the NPC is available through the official NPC website at privacy.gov.ph.