egames Terms & Conditions

01 Definitions

For the purposes of these Terms, the following definitions shall apply:

• "Platform" means the egames website, mobile-browser application, and all associated gaming, payment, and account management services accessible at egames.cam.
• "Player" or "User" means any individual who has registered an account on the egames Platform.
• "Account" means the individual registered user account created by a Player on the egames Platform.
• "Real Money Balance" means funds deposited by the Player into their egames wallet available for wagering and withdrawal.
• "Bonus Balance" means promotional credits, free spin awards, or cashback credits granted to a Player under a specific promotion, subject to applicable wagering requirements before becoming withdrawable.
• "Wagering Requirement" means the number of times a Bonus Balance must be wagered through eligible games before any resulting winnings may be withdrawn.
• "KYC" means Know Your Customer — the identity and age verification process required by PAGCOR regulations before a Player may process their first withdrawal.
• "PAGCOR" means the Philippine Amusement and Gaming Corporation, the government regulatory body overseeing all licensed gaming operations in the Philippines.

02 Eligibility

To register and use the egames Platform, you must satisfy all of the following eligibility requirements at the time of registration and continuously throughout your use of the Platform:

• You must be at least 21 years of age. This is the minimum legal gambling age in the Philippines as established by PAGCOR regulations. Players found to be under 21 will have their accounts immediately suspended and any winnings forfeited.
• You must be physically located within the territory of the Republic of the Philippines at the time of play. egames does not permit access from jurisdictions where online gaming is prohibited by applicable law.
• You must not be a current employee, contractor, or immediate family member of an egames employee or any game software provider whose games are offered on the Platform.
• You must not be subject to a self-exclusion order from egames or any PAGCOR-regulated gaming platform.
• You must have full legal capacity to enter into a binding agreement under Philippine law.

03 Account Registration

Players must register a single account to access real-money gaming on the egames Platform. The following rules apply to account registration:

• Each Player is permitted to hold only one (1) active account. The operation of multiple accounts by a single individual is a violation of these Terms, regardless of whether different personal details are used.
• All information provided during registration must be accurate, complete, and current. This includes your full legal name, date of birth, mobile number, and email address.
• Your registered mobile number must be a valid Philippine mobile number (Globe, Smart, DITO, or other licensed Philippine network operators).
• You are solely responsible for maintaining the confidentiality of your login credentials. egames will not be liable for any losses arising from unauthorized access due to your failure to secure your account details.
• You must notify egames support immediately if you suspect that your account has been accessed without your authorization.
• egames reserves the right to refuse registration to any applicant at its sole discretion, without obligation to provide a reason.

04 Account Verification (KYC)

In compliance with PAGCOR licensing conditions and applicable Philippine anti-money laundering (AML) legislation, egames is required to verify the identity of all Players before processing withdrawal requests.

• Players must submit a valid government-issued photo identification document (e.g., Philippine Passport, PhilSys National ID, SSS ID, UMID, Driver's License, or PRC ID) to complete KYC verification.
• Additional documentation may be requested, including proof of address or proof of payment method ownership, depending on account activity or withdrawal amounts.
• KYC verification must be completed before any withdrawal request can be processed. Deposits may be made prior to KYC completion; however, withdrawal of deposited funds and winnings is subject to successful verification.
• egames reserves the right to suspend withdrawals and freeze account balances pending KYC completion where there is reasonable cause to do so under PAGCOR compliance requirements.
• All identity documents submitted are handled in accordance with the egames Privacy Policy and applicable Philippine data privacy laws.

05 Deposits & Withdrawals

The following terms govern financial transactions on the egames Platform:

5.1 Deposits

• The minimum deposit amount is ₱100. Maximum deposit limits may vary by payment method and account tier.
• Accepted payment methods include GCash, Maya (PayMaya), BPI, BDO, Metrobank, QR Ph, and 7-Eleven. Available methods are subject to change.
• egames does not accept deposits from third-party payment accounts. Your deposit method must be registered in your own name, consistent with your egames account details.
• egames does not accept cash deposits or payments via cryptocurrency.

5.2 Withdrawals

• The minimum withdrawal amount is ₱200. Maximum daily withdrawal limits apply per account tier as outlined in the VIP program terms.
• Withdrawals are processed to the same payment method used for the most recent deposit, subject to method availability and KYC compliance.
• GCash and Maya withdrawals are typically processed within five (5) minutes for KYC-verified accounts during standard operating hours. Bank transfer withdrawals may take up to one (1) business day.
• egames reserves the right to apply additional verification checks to any withdrawal request it deems unusual or potentially in breach of applicable AML regulations, which may extend processing times.
• Withdrawals of Bonus Balance are not permitted until the applicable wagering requirement has been met in full.

06 Bonuses & Promotions

egames offers a range of promotional bonuses to eligible Players. All bonuses are subject to the following general terms, in addition to any specific terms attached to individual promotions:

• Bonus credits are credited to your Bonus Balance and must be wagered the number of times specified in the promotion ("Wagering Requirement") before any winnings from that bonus become withdrawable as real money.
• Unless otherwise stated, Wagering Requirements must be met within thirty (30) calendar days of the bonus being credited. Unmet wagering requirements will result in forfeiture of the bonus and any associated winnings at expiry.
• Not all games contribute equally toward Wagering Requirements. Slots typically contribute 100%, while live table games may contribute a lesser percentage as specified in individual promotion terms.
• egames reserves the right to withdraw any bonus offer at any time without prior notice, provided that any bonus already credited to a Player's account will be honored under the terms stated at the time of crediting.
• Multiple account holders, Players using shared IP addresses, or Players suspected of bonus abuse may have bonus privileges suspended pending investigation.
• egames reserves the right to reclaim bonus funds or void winnings where it has reasonable grounds to believe that the Player obtained the bonus through fraudulent means or in breach of these Terms.

07 Game Rules & Fairness

• All games on the egames Platform use either certified Random Number Generator (RNG) technology or live dealer mechanics with physical game equipment, depending on the game category.
• RNG systems used by egames are independently tested and certified by recognized international testing laboratories. Certification records are maintained in compliance with PAGCOR licensing obligations.
• Published Return-to-Player (RTP) percentages represent theoretical long-term averages based on certified game mathematics. Individual session results may vary significantly from published RTP figures.
• In the event of a technical malfunction, disconnection, or other error that affects a game round, egames reserves the right to declare the affected round void and return the wagered amount to the Player. No claim for winnings arising from a technical error will be honored.
• Where a discrepancy exists between information displayed on the Player's device and egames server records, the server records shall be deemed authoritative.
• Players must not use any software, algorithm, script, bot, or other automated tool to gain an unfair advantage in any game. Such conduct constitutes a material breach of these Terms.

08 Prohibited Conduct

The following conduct is strictly prohibited on the egames Platform. Any Player found to have engaged in prohibited conduct may have their account suspended or permanently closed, with any balances or winnings forfeited at egames's discretion:

• Registering under a false identity or providing inaccurate personal information during registration or KYC.
• Registering or operating more than one account on the egames Platform.
• Accessing the Platform from a jurisdiction where online gaming is prohibited by applicable law.
• Using the Platform while subject to a self-exclusion order from egames or any PAGCOR-regulated operator.
• Using another person's payment method, account credentials, or identity to fund or access an egames account.
• Engaging in money laundering, fraud, or any activity that violates applicable Philippine laws, including Republic Act No. 9160 (Anti-Money Laundering Act) as amended.
• Colluding with other Players in multi-player games to manipulate outcomes, including in live Baccarat, Tongits Go, or any multiplayer card game format.
• Exploiting technical errors, bugs, or system malfunctions to gain unfair winnings. Players who identify such errors are obligated to report them to egames support immediately.
• Using automated scripts, bots, or any third-party software to interact with the Platform or play games without genuine human input.

09 Account Suspension & Closure

• egames reserves the right to suspend or permanently close any account at its sole discretion, without prior notice, where it has reasonable grounds to believe that the Player has breached these Terms, applicable law, or PAGCOR regulatory requirements.
• In cases of suspected fraud, money laundering, or identity theft, egames may withhold account balances pending investigation and cooperate fully with relevant Philippine law enforcement and regulatory authorities.
• A Player may voluntarily close their account at any time by contacting egames customer support. Any real money balance remaining in a voluntarily closed account will be processed for withdrawal to the Player's verified payment method after applicable verification checks.
• Players who have self-excluded may not re-register until their self-exclusion period has formally expired and they have completed the re-activation process as required by egames's Responsible Gaming policy.

10 Responsible Gaming

egames is committed to promoting responsible gaming and takes its obligations under PAGCOR licensing conditions seriously. The following responsible gaming provisions apply to all Players:

• Players may set deposit limits, session time limits, and loss limits through their account settings at any time.
• Players may self-exclude from the egames Platform for a minimum period of 30 days up to permanent exclusion. Self-exclusion requests must be submitted in writing to egames customer support and will be processed within 24 hours.
• During an active self-exclusion period, the Player's account will be restricted and egames will use reasonable technical measures to prevent re-registration.
• If you are concerned about your gambling habits, we encourage you to contact our responsible gaming support team or visit the PAGCOR responsible gaming resources available through the official PAGCOR website at pagcor.ph.
• egames will not extend credit, offer aggressive re-engagement campaigns, or reinstate accounts in a manner that conflicts with the Player's stated responsible gaming preferences.

For more detailed information on egames's responsible gaming tools, self-exclusion options, and support resources, please visit our Responsible Gaming page.

11 Intellectual Property

• All content on the egames Platform, including but not limited to the egames brand name, logo, website design, software interface, game graphics, and promotional materials, is the property of egames or its licensed content providers and is protected by applicable Philippine and international intellectual property laws.
• Players are granted a limited, non-exclusive, non-transferable license to access and use the Platform for personal, non-commercial gaming purposes only.
• Players may not reproduce, distribute, publicly display, modify, create derivative works from, or otherwise exploit any egames content without prior written consent from egames.

12 Limitation of Liability

• The egames Platform is provided on an "as is" and "as available" basis. egames makes no warranties, express or implied, regarding the uninterrupted or error-free operation of the Platform.
• To the maximum extent permitted by Philippine law, egames shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of or inability to use the Platform, including losses arising from technical errors, connectivity issues, or interruptions to service.
• egames's maximum aggregate liability to any Player in connection with any claim arising out of these Terms shall not exceed the total amount of real money funds held in that Player's egames account at the time the claim arises.
• Nothing in these Terms shall limit or exclude liability for death or personal injury caused by egames's negligence, or for fraudulent misrepresentation, to the extent that such limitation is prohibited by applicable Philippine law.

13 Governing Law & Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the Republic of the Philippines.

The parties irrevocably agree that the courts of the Philippines shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter or formation. PAGCOR shall retain regulatory jurisdiction over matters relating to egames's license and obligations thereunder.

14 Amendments to These Terms

egames reserves the right to amend, update, or replace these Terms at any time. The following procedure applies to any material amendments:

• Material changes to these Terms will be communicated to registered Players via the email address on file, with a minimum of seven (7) days notice prior to the amended Terms taking effect.
• Non-material clarifications or corrections may be applied without advance notice, and the "Last Updated" date at the top of this page will be revised accordingly.
• Your continued use of the egames Platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to any amendment, you must cease using the Platform and may request account closure as described in Section 9.

15 Contact Information

If you have any questions, complaints, or queries regarding these Terms & Conditions, or any aspect of your egames account, you may contact egames through the following channels:

egames aims to respond to all written complaints within 48 hours of receipt. Complex account or regulatory matters may require additional processing time, in which case we will acknowledge receipt and provide an estimated resolution timeline.